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Overview

The MISO Help Center provides customers with several self-service capabilities. Including the ability to submit cases to MISO for requests to content that is restricted to authorized users, only.   

Purpose

This document describes the processes for submitting Request for Access to Restricted Content cases to MISO.

Requirements
As previously stated, these requests are for access to content that is restricted to authorized users, only. Different requirements may apply, depending on the access requested. However, at the bare minimum, users must:

  1. Have an active login account for the MISO Help Center
    1. If you do not have an active login account, you can request one by completing the Request Help Center Access form.
      b. MISO will send you an invitation code when your request for access has been received. You will need to redeem the invitation code and complete profile set up before you are able to submit a case. 
  2. Have authorization, from the account doing business with MISO, on whose behalf the access is being requested.
    1. Proof of authorization is provided by way of being listed on the Appendix A of the Universal Non-Disclosure Agreement (UNDA) for the account associated with the request.
      1. If you are not currently listed, you must contact the appropriate parties with the account, to be added to the UNDA, Appendix A and to have the updated documentation sent to MISO.
  3. Have a signed Critical Energy Infrastructure Information (CEII) UNDA on file with MISO.

Restrictions

Further restrictions may apply, based on the account’s association with MISO and/or the Appendix A employee function of the requestor.

Account Restrictions

  • The Account, on whose behalf, the content is being requested MUST be one of the following:
    • Generator Interconnection Customer
    • MISO Market Participant
    • MISO Non-Market Participant
      • MISO Local Balancing Authority
      • MISO Transmission Owner
      • MISO Transmission Operator
    • MISO Member
    • Neighboring Reliability Coordinator
    • Neighboring Transmission Operator
    • Neighboring Transmission Planner
    • Sector Member

UNDA, Appendix A Employee Functions

There are three types of employee functions one can be listed as, on a UNDA Appendix A:
  • Merchant/Market
  • Transmission/Reliability
  • N/A
Some content is restricted to specific employee functions.

Submitting a Case to Request Access to Restricted Content

  1. Click Sign In
    Graphical user interface, text, application<br><br>Description automatically generated
     
  2. Enter your login credentials and click Sign In

     
  3. Click My Support

     
  4. Click Open a New Case
  5. Confirm your Contact Details
  6. Select an Account
  7. Select Request Access to Restricted Content as the Category
  8. Select the desired Type, Sub-type, and Change Type, as applicable. Based on your selection, you may be presented with additional fields to complete:
    TypeSub-typeChange TypeAccess Restricted To
    Request Access to Weather Information Interface  N/A
    Request Extranet AccessRequest Closed Committees AccessRequest BAC AccessTransmission Owners, Balancing Authorities
      Request Other Closed Committees AccessN/A
      Request TOCTT AccessTransmission Owners, Balancing Authorities
     Request Flowgate Information Market Participants, Transmission Owners, Balancing Authorities
     Request Generation Interconnection (GI) Facilities Studies Access Market Participants, Transmission Owners, Balancing Authorities, Interconnection Customers
     Request Maps (MTEP, Transmission and Operations Maps) Access Market Participants, Transmission Owners, Balancing Authorities
     Request Member Drills (formerly PSR Drill) Access Transmission Owners, Balancing Authorities
     Request Models Access Market Participants, Transmission Owners, Balancing Authorities
     Request Reliability Authority (RA) Access Transmission Owners, Balancing Authorities
    Request Members Delivered Applications AccessRequest New Account Transmission Owners, Balancing Authorities
     Request Password Reset Transmission Owners, Balancing Authorities
    Request Model-On-Demand (MOD) Access  Market Participants, Transmission Owners, Balancing Authorities
    Request ShareFile AccessRequest Economic Model (PROMOD) Access - new Market Participants, Transmission Owners, Balancing Authorities, Sector Members, PROMOD Software Licensee, Third Party NDA Signees
     Request MISO Transmission Expansion Planning (MTEP) AccessRequest CTA ShareFile AccessMarket Participants, Transmission Owners, Balancing Authorities
      Request MTEP AccessMarket Participants, Transmission Owners, Balancing Authorities
    Restricted Content Access Inquiries   
  9. Complete all required fields, as denoted by a red asterisk and click Submit
  10. On the subsequent screen, you can add any necessary files by clicking Add Files
Keywords: Applications, Model-On-Demand, ShareFile, Access, MTEP, ShareFile, PROMOD, BAC, CSVLR, TOCTT, 881, MUG, OPSUG, RASUG, RCCTT, ROWG, WAMSUG, Flowgate, Generation Interconnection, Member Drills, Reliability Authority, Restricted, Access
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