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This Knowledge Article describes the processes for using Horizon-RDS. 
This technology provides our members access to a read-only version of EMS.

Duo Mobile - Member Setup.. 2
Download and Install the Horizon-RDS Client. 5
Resetting Password for First Time and Password Resets. 6
Launching EMS Application

Duo Mobile - Member Setup 

  1. You will receive an email to start the enrollment process
  2. Click link in the email

3. Click Start setup

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4. Select device type > Click Continue

Note: Mobile phone is the preferred method; this example displays the mobile phone option
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5. Type your phone number > Check the box confirming your number > Click Continue

6. Select either Call me or Text me

7. Input 6-digit code > Click Verify

8. Click Continue

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9. Click Finish Enrollment

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Download and Install the Horizon-RDS Client

  1. Navigate to https://myhorizon.vmware.com/

1. Click Install Horizon-RDS Client

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  1. 2. Locate the client for your operating system > Click GO TO DOWNLOADS

 

  1. 3. Click DOWNLOAD NOW

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4. Your Horizon-RDS Client will begin downloading

5. Locate downloaded installation file > Launch the file (accept all defaults)

 

Resetting Password for First Time and Password Resets

When you receive your MISO-provided credentials, complete the following steps.
  1. Launch Horizon-RDS Client > Click Add Server
  1. Type server https://SSA.Misoenergy.org
  1. Login with your MISO-provided credentials > Click Login
Note: On first-time login or password expiration, you will be required to change your password
  1. Enter your MISO-provided or current password
  2. Enter a new password > Confirm new password > Click Login
Note: Passwords need to be 8 characters in length and different from the last 5 passwords used.
  1. Click the arrow (<) at the upper left
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  1. Click OK to log off server
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  1. Once you have logged off, you can open the Horizon-RDS Client again, this time going to:  https://memberportalapps.misoenergy.org
Note: The next section provides steps for logging into the Horizon-RDS Client for your requested application

 

Launching EMS Application

  1. Launch Horizon-RDS Client
  2. Click Add Server
  1. Type server https://memberportalapps.misoenergy.org > Click Connect
  1. Click memberportalapp.misoenergy.org
  1. Login with your MISO-provided username and your new password > Click Login
  1. Select two-factor login preference:
  • 1 - DUO Push to phone
  • 2 - Phone call
  • 3 - Text to phone
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  1. Follow the DUO prompts based on your selection.
  2. Select an EMS Path to launch the EMS application

Note: Any of the paths will launch the EMS application

Loading Failed After Selecting the EMS Path

The following steps should be followed if you receive this error message after selecting the EMS path and having it fail to load. 



1. Click Settings. 

2. Select the Application tab.
3. Click the drop-down under Preferred Protocol.
4. Select VMWare Blast. 



5. Click the Back button.



6. Select one of the Paths. 



Troubleshooting
Please make sure DUO is installed. If so,
Log into https://ssa.misoebergy.org to change your password first.
Attempt to log back into the Members Delivered Application
If all else fails, please contact MISO IT at 1-866-296-6476 Option 1

Keywords: VMWare,HORIZON-RDS, EMS, CITRIX, MDA, Path
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