Many of MISO’s Help Center features are based on the relationship roles an individual (Contact) has with an organization (Account), as well as the type of Account to which the Contact is related.
MISO works with Accounts of different types. Tasks that can be performed within the Help Center may be restricted to specific types of Account. For example, MISO Market Participants perform different tasks from those tasks a MISO Transmission Owner might perform. Further, Contacts representing these Accounts must have appropriate relationship roles relating them to the Account so MISO can ensure only those Contacts having appropriate permissions can perform tasks or receive data on behalf of an Account.
Most relationships are managed by a Contact, from the Account being represented, using our Corporate Address and Contact Management Tool (ConMT). That person has been assigned to be the Accounts’ Contact Manager, by the Accounts’ Local Security Administrator, using the Self-Service Local Security Administration Tool (SSLSA).
MISO works with Accounts of different types. Tasks that can be performed within the Help Center may be restricted to specific types of Account. For example, MISO Market Participants perform different tasks from those tasks a MISO Transmission Owner might perform. Further, Contacts representing these Accounts must have appropriate relationship roles relating them to the Account so MISO can ensure only those Contacts having appropriate permissions can perform tasks or receive data on behalf of an Account.
Most relationships are managed by a Contact, from the Account being represented, using our Corporate Address and Contact Management Tool (ConMT). That person has been assigned to be the Accounts’ Contact Manager, by the Accounts’ Local Security Administrator, using the Self-Service Local Security Administration Tool (SSLSA).
To establish a relationship for you or someone at your organization, please use MISO’s Corporate Address and Contact Management Tool. This tool allows authorized users to create and manage contacts for their organization. Once relationships are established, users of the Help Center can see and select Accounts on a case or request submission.
For more information on the Corporate Address and Contact Management Tool, please reference this User Guide.
Should you require additional assistance, please submit a MISO Help Center case, selecting the case Category of “General” and the case Type of “Client Services / Other / Training / HR / Vendor Inquiries”. You can register for access to the MISO Help Center by clicking here.